Frequently Asked Questions
Everything you need to know about your Club de Présage experience.
What is the typical shipping timeframe for my order?
Standard orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take up to 14 business days depending on your location.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific exchange-only policies.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes vary between oversized and tailored fits, we recommend checking the specific garment dimensions before purchasing.
Which payment methods do you accept?
Club de Présage accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Are your garments sustainably produced?
We are committed to ethical manufacturing. Our collections are produced in limited runs to minimize waste, using high-quality textiles sourced from certified sustainable suppliers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team; otherwise, the standard return process applies.